So, I thought, with 2E in the pipeline, I'd start off with just purchasing the first few books through the subscription to get the PDF bundle. I like having hard copies at the table, but for GM prep, there's nothing quite as nice as having all the PDFs (or even multiple copies of the same one) open at once.
So, I went to the subscription, selected the book I wanted in the cart, and clicked 'proceed to checkout'.
This takes me to a page, 1 of 4, that has reset my book choice. Annoying, but...okay. I select the book again. Click update quantities to make sure it saved, and then proceed to page 2.
On page 2 I'm presented with shipping options. One for the rulebook, and one for the subscription setting. I'd like to change that from the standard, and do so. Cool, that part is done. I'd also like to change the option for this book that is going to ship. This kicks me back to page 1, and has changed my selection. I reselect my option on page one, click update quantities, and proceed back to page 2. I select my shipping option. I am redirected back to page 1, again with my choice removed. I play with this some more, and get redirected all the way back to the cart.
To be clear - I'll figure this out, and get it resolved on my own. I'm not expecting anything out of this rant, except I hope that someone takes a serious look at the shopping cart and checkout systems. They're pretty bad, objectively speaking.
To make this a little worse, I suppose...I realized I could preorder the books on Amazon for 30% off, and not pay for shipping. For the difference in cost, I can now just buy the PDF copies on release. I'd rather have just given the money to you directly.
Official Tech Team Response
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I apologize for the poor user experience. We know the checkout system in general needs a lot of work both on the backend and from a user experience. Please know that we appreciate your feedback and are have shopping cart and checkout on our roadmap for significant improvements.
In regards to the specific issue you are having, this is something we're looking into from a code perspective more immediately, but we are a little light on staffing in the next week due to GenCon. In the meantime, if you are willing to contact Customer Service, they can help you out on the correct book selection in the interim.
I am having the same issue. It is happening on the Adventure Path and Corebook Subscriptions but not the Lost Omens one.
I am having this issue as well. It's preventing me from subscribing to the new Lost Omens Campaign Setting line.. anyone have a fix?