So far I've only tried it with Firefox, but the red dot telling me I've got PMs doesn't seem to work! I'll try a different browser when I can, but in the meantime, any suggestions?
Software Developer
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Hello, Tacticslion.
I can't reproduce this issue in any browser. If you right-click the "My Account" menu and click "inspect element" it should bring up the relevant HTML for the page in a frame on the browser. You should see a line that says:
<li class="account my-account dropdown-personal dropdown-personal-has-notifications">
The important part is the "dropdown-personal-has-notifications". Do you have that entry in the class field?
Also, when you hover over the My Account menu, does the Private Messages link display an unread message count next to it?
Hello, Tacticslion.
I can't reproduce this issue in any browser. If you right-click the "My Account" menu and click "inspect element" it should bring up the relevant HTML for the page in a frame on the browser. You should see a line that says:
<li class="account my-account dropdown-personal dropdown-personal-has-notifications">The important part is the "dropdown-personal-has-notifications". Do you have that entry in the class field?
Also, when you hover over the My Account menu, does the Private Messages link display an unread message count next to it?
It did not, however just now, like, 11:09 PM EST, my browser started displaying it! I have changed no options, and I cannot actually explain why it changed.
I actually was busy enough (being in and out of town and working on some projects) that I forgot to check, but if this happens again, I'll be sure to try the suggested fix! Thank you so much for spending your definitely-limited time looking into it!
Hello, Tacticslion.
I can't reproduce this issue in any browser. If you right-click the "My Account" menu and click "inspect element" it should bring up the relevant HTML for the page in a frame on the browser. You should see a line that says:
<li class="account my-account dropdown-personal dropdown-personal-has-notifications">The important part is the "dropdown-personal-has-notifications". Do you have that entry in the class field?
Also, when you hover over the My Account menu, does the Private Messages link display an unread message count next to it?
So, I've got four browsers I use (well, really three, or even two, for the most part these days), and here's how it goes:
- Firefox: there is no notification
- my iPhone: there is no notification
- Chrome (I no longer use this): there is notification
- my iPad (I rarely use this): there is notification
Firefox: hovering my cursor did not display anything, and even my tabs didn't reveal that I had anything (though I think that's normal). Only by physically navigating to the Private Message tab can I see that I have any. I followed your directions and I do have "dropdown-personal-has-notifications" (exact copy/paste search in "Search HTML" found that line, and so it is copy/pasted back here).
Chrome: displays the red dot, but has other issues in terms of display. The words "My Account" (including the red dot) are actually displaying over top of the right side of the search bar (the last half of the letter "n" and the letter "t" are visible over the blue/black background, but the rest of the white lettering is almost invisible against the white search field, though it looks like the latter "c" and "o" are somewhat visible over the magnifying glass icon). All the options are constantly displaying as well (whereas they are behind a small box with three lines in Firefox that becomes a dropdown menu).
The dropdown menus for everything except the Adventure Card Game automatically drop down when I hover over them. (I'm not sure which is supposed to happen, only that it seems different for the ACG than the others.) Similarly, the dropdown menus for My Account and Cart similarly auto-drop but Help does not.
As I have no idea how to deal with menus on iDevices, I can't even begin to guess how to "inspect element" with them.
But the iPad otherwise displays exactly the same as Chrome, while the iPhone displays similarly to Firefox. The difference for the iPhone to Firefox is that there is a white blank square on the top right of the screen (this is present whether the phone is horizontal or vertical, though it's twice as wide when it's vertical for some reason). Again, clicking on the menu for the phone does not display that I have any unread Private Messages (I currently have three).
That's pretty much all I've got. I'm sorry it's taken me so long to get back to you - been busy with lots of real-life stuff, and my PMs mostly haven't been relevant.
I'm sorry for any trouble this is causing, and I understand how busy you are! I'll try to keep checking this thread as I think to do so. God bless you guys!
This is basically a copy/paste from another thread, but I figure reporting on it here is a good idea just so you guys might have an idea about how to help others in the future.
I am... sorry for any problems caused and my own user-error side of this.
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Okay, so... it seems that the red dot problem was exclusively on my end, but I don't know how or why.
I had purged my temp files, and still couldn't find the red dot, regardless of what I did, but I found out what had happened, even if I don't understand it, exactly.
So, if I use the "full screen"/"maximize" option I still can't notice anything, but if I make my browser larger by hand - that is, if I just widen the browser - the top navy/darker menu different from how it looks when the screen is maximized. This, in fact, does show the red dot.
Ho-lee-mack-er-all.
Whhhyyyyyyyyyyyyy.
So I can't easily see the red dot, but by making the browser uncomfortably large and scrolling to the top of the screen, the red dot does, in fact, appear!
(The upper portion of the thing isn't... it isn't a pleasant interface for my sensibilities in this format, but it does, in fact, function. So that's that mystery more-or-less solved, I guess.)
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Software Developer
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Thanks for the update, Tacticslion.
I still can't find a reason for what you're experiencing. Our site transitions to a mobile variant that doesn't have the dot if the width is below ~992 pixels, but that doesn't sound like what you're describing. Every browser and page width I've tested from 992-2560+ px shows the dot where appropriate.