Order 7727239


Customer Service


Hi!

I just got a confirmation email about the above order. I noticed that the S&H is over 40$!!

That’s quite a lot, even considering that there are 4 items. Usuallly it’s about 20$. What changed this time?

Thanks!

Customer Service Representative

Hello Vassago Embrace,

I took a look at the order, and this does not seem to be an error. While I do not understand all of the shipping limitations, I do know that the pawns can be different than other products because they do not count as "Bound Printed Matter" AKA books, to receive a kinder shipping rate that often keeps our international shipping rates lower.

You have mostly used Standard Postal in the past, which is generally the cheapest option, but this option is not offered for the particular combination of items you have, making the cheapest shipping option available to you Mail Innovations International.

It is likely the pawns that are throwing the shipping options and prices that you are used to seeing off. Removing them from the order drops your shipping price back to Standard Postal Delivery for about $10 for the two books.

Please let me know if you would like to make any changes to the order, or if you have any other questions or concerns. Thank you!


Hei Sam!

Thanks for the quick answer.

Drop the two pawns please. I wasn’t aware they would raise the S&H so much.

Have a nice weekend, and thanks again :)

Customer Service Representative

Hello Vassago,

The pawns have been cancelled from the order. You will be receiving an updated email confirmation reflecting that change.

Customer Service Representative

Hello Vassago Embrace,

The pawns have been removed from your order. You should have received an updated confirmation email for the order. If you have any questions or concerns, please let us know. Thank you!

Edit: Wow, we are in sync here in Paizo CS.

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