Registration problems

[Rocket_Fodder]

Heya! My girlfriend tried creating a Paizo account using her gmail account but never got the verification email so she's stuck in this limbo where she can't log in or try a password reset to get logged in. This has happened for both her gmail accounts.

Support has confirmed the accounts have been created but we're waiting on a follow up about not being able to log in and not getting verification emails.

I created my account using gmail and never had this issue. We're waiting to hear back from support but we wanted to check the forums and try and see if we could crowdsource a solution.

Thanks in advance if you have any ideas!

[Redelia]

I'm sure someone from Paizo will help you soon, but just to suggest a few things while you're waiting:

Did she check her Spam folder?
Did she wait a few hours for the email to arrive? (It shouldn't take that long, but sometimes emails just take longer than they should)

[Matthew McKee 307]

Thanks for the reply! We watched the spam folders but the inital registration was done about mid-December.

[Sam Phelan]

Hello Matthew,

Unfortunately due to the nature of the boards, if you are not the owner of the account I have no way to know what account I should be looking at to help solve the problem!

I do not want you to publicly share any identifying information, especially of another person, on the boards. The owner of the account having the problem should email Customer Service from the email address attached to the account that is experiencing the problem (if this has not already been done recently). I will ensure this is addressed as soon as I see it. Thank you!