Cannot Send Private Messages


Customer Service


When I go to people's profile page, the links to "Send Private Message" and "Add to Address Book" are not there.

I have a few private messages back and forth with other people that those other people have initiated, but there is no way for me to initiate exchange of messages.

My account is many years old, but I have few posts on the forums - is that why? Do I need to post more on the forums to unlock this feature?

Here is a screenshot example of what it looks like when I bring up someone's profile page: link to Sharaya's page

:(


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Medvejonok wrote:

When I go to people's profile page, the links to "Send Private Message" and "Add to Address Book" are not there.

I have a few private messages back and forth with other people that those other people have initiated, but there is no way for me to initiate exchange of messages.

My account is many years old, but I have few posts on the forums - is that why? Do I need to post more on the forums to unlock this feature?

Here is a screenshot example of what it looks like when I bring up someone's profile page: link to Sharaya's page

:(

It may be that the recipient has the PM checkbox unticked on their privacy settings (I can't send Sharaya a PM either, for example so I suspect she has that option de-selected).

That said, you should be able to see the option on my profile - I definitely have it set to receive messages.


Yes, there it is. I checked it with multiple other people, and the option was not there for all of them, but it's there on your profile.

Thank you.

Customer Service Representative

Hello Medvejonok,

I'm glad Steve was able to help you resolve the issue! Thank you for the assistance, Steve! If you have any continued difficulties, please let us know.

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