Customer Service Representative
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The following information, including dates and expected products, is what we currently estimate and may change.
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path: #134: It Came from Hollow Mountain (Return of the Runelords #2 of 6)
•Pathfinder Campaign Setting: —
•Pathfinder Player Companion: Plane-Hopper’s Handbook
•Pathfinder Maps: Flip-Mat: Wizard’s Dungeon
•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —
Starfinder Products
•Starfinder Adventure Path: #8 Escape from the Prison Moon (Against the Aeon Throne #2 of 3)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: Ghost Ship
•Non-subscription Paizo Products•
•Pathfinder Flip-Mat Classics: Desert
•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Legends: —
•Non-subscription Product by other Publishers•
•Miniatures: —
•Authorization (Order Spawning) Date: Monday, September 10th
•Begin Shipping Estimate: Wednesday, September 12th
•End Shipping Estimate: Wednesday, September 19th
•Street Date for Paizo Products: Wednesday, September 19th
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
Customer Service & Community Manager
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It looks like order creation will probably not be 100% finished by this evening and will carry over into tomorrow. This does cause some display weirdness on your My Subscription page if your order hasn't been created by 11:59pm. However it should resolve itself when the order creation wraps up tomorrow.
Hi Sara
Are we due for a SFS/PFS subscription update? It seems to me it's been a while, but I don't really have a good handle on the release rate.
Cheers
Steve
Ah, Gotcha. Thanks.
Dang, got my order notice 32 minutes after Sara posted that it had started! Hope that translates into being near the front for shipping!!!
-- david
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The queue in which orders are created does not affect the queue in which they are shipped. Sorry :(
Darn... Oh well, I am just happy that I got the notice, and the street date is only eight days from today anyway,
thanks Sara,
-- david
Note: As my grand daughter name is Sarah and my wife's ex-choir direction name is Sarah, every time I type your name I have to fix the auto-correct... heh
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Customer Service & Community Manager
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I believe all of the September orders have been created. If you were expecting a September order and there is not one pending in your order history, please let customer service know so we can get your order set up.
Customer service is currently at 519 emails in our inbox. We are moving through the queue as quickly as possible. If you have an *urgent* need for customer service (your order is about to ship with the wrong address or credit card, etc) please give us a call during business hours. If you already emailed us, it is helpful if you say that during your call so we can move it to our finished file.
Thanks
Sara Marie
Hate to be a noodge, but have youse guys started shipping yet?
-- david (who *really* wants to see Chapter 2)
Yes, they have. I got access to my PDFs on Thursday.
Thanks Zaister.
Sniff, I was hoping to read my Chapter 2 PDF this weekend, but at 14:15 Pacific Time, maybe, maybe not....
-- david
Got my notice yesterday.
Well, I got chapter 1 *and* chapter 2 on Wednesday when they shipped my August and September orders in the same package. Saved me some shipping cost I guess.
So the Plane-Hopper's Handbook street/PDF date is the 19th? Looks like it will be available for purchase before some of us get our Shipping Notice.
I has a sad.
There's a lot of that going around. Stuff happens. My shipment is in Ohio someplace. I think. :-)
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Customer Service & Community Manager
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Sorry I wasn't able to update earlier. The warehouse has finished shipping everything for September that was ready to go in their shipping queue by Thursday Sept 20th. If you have an order that you were expecting to ship but it has not, please let us know via email, phone or forum post and we can take a look at it.
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Customer Service Representative
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Hello Anorak,
Thank you for your questions! I've taken a look into things, and it seems that the payment issue was able to be resolved on Friday, and your order was processed for shipment yesterday. Taking a look into our records, it looks like we did send you an email on the 13th to notify you of trouble with payment on the order, but it's possible that it got caught up in your spam filter.
As for the store credit, I did confirm that it's on your account. However, I think it wasn't automatically applied to your order because it was added to the account after your order was generated, so our system hadn't marked it for use on that order. I apologize for the confusion! With the settings you've got on your account, it should be used automatically for your next subscription order.
I hope this helps! Just let me know if you have any further questions.
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Customer Service Representative
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Hi DM Swan,
It looks like your order was caught up due to a hiccup in our system. I've given the order a push, and made sure it'll ship out as soon as possible. (I also gave the shipping a little boost to apologize for the delay.) You should get the confirmation email once the order has been processed.
Please let me know if there are any further questions or concerns that I may assist you with in the meantime.
Thanks!