| Sam Phelan Customer Service Representative |
Hello captain yesterday,
I have suspended your subscriptions. You should soon receive and email confirming this change to your account.
I wish you the best of luck solving your card troubles! Please just let us know when you are ready to resume the subscriptions. If you have any questions or concerns, please let us know. Thank you!
| captain yesterday |
Good news Everyone!
Got my new card! I added it as my payment method so you can ship my subs ASAP.
If you could also switch this month to priority shipping so it gets here sooner that would be the beezneez!
Thanks! You guys are awesome!
P.S. Make sure you tell the warehouse what an awesome job they're doing! :-)
| Sam Phelan Customer Service Representative |
| 1 person marked this as a favorite. |
Hello captain yesterday,
I have resumed your subscriptions and generated the recent subscription items. I have sent you a couple confirmation emails for the order. I noticed that the system did not recognize your new card as the default, so I have set it as such and adjusted the shipping method to Priority as you requested. We will get this order out promptly. Thank you!
| Sam Phelan Customer Service Representative |
Hello captain yesterday,
It's no problem! Since the delayed subscription order needed my help to generate, I needed to manually add the store credit. I'm sorry if you mentioned you wanted to use it before and I forgot! The store credit is now added to the order.
If you notice anything else that needs changing, feel free to let us know. Thank you!