Hi Paizo CS people
I got the “problem processing your subscription payment” email when you tried spawning my SFS and PFS subscriptions.
Nothing has changed on my end (the address you have is the same the bank has and I’m using the same card I’ve been using for a year or more - it doesn’t expire until 2020). I’ve placed probably over twenty orders on Paizo using the payment method as listed.
I wonder if a problem has been introduced with the “update your privacy settings” issue(?)
Would you mind trying the authorisation again and letting me know if there’s any further issue?
Cheers
Steve
I got the same message, and my card should work fine.
Ok - at least others are having the same issue as me.
| 2 people marked this as a favorite. |
Well, I don’t want to sound nasty. But I’m glad you folk are all having problems too. :)
hmm I have the same problem as well. I tested this card this morning by buying myself a gift card and everything went through just fine so it must be something on the program processing the subscription end of things. The card has been used numerous times on this site and even processed that same subscription before and nothing on my end has changed. Please add me to the check out whats going on list.
thanks in advance.
You might want to check the saved credit card information for your payment method.
The saved expiration date for my credit card somehow changed overnight (from the correct date to an incorrect date two months later) between the time I successfully ordered some PDFs and the time that they tried to ship my May order for the first time. I know I didn't change that information or originally enter it incorrectly (as the payment method was originally entered at least a couple of years ago and not touched afterwards), so some weird glitch in the system must have been to blame.
Checked my name, card #, expiration date, etc... all are fine... still having issues. Also getting a 'not secure' script running from that page when I try to reprocess. Hoping this is resolved soon.
Yep, me too.
Same here.
Okay, then my problem was a rare glitch, not the pattern for the current rash of transaction failures.
I also had the same issue. I checked with my bank and they said Paizo didn't even attempt to hit my card. Has to be a glitch on their end.
Just wanted to add that I'm having this issue, too.
Dang, I was gonna burn through 1-14 at lunch today...
I had the same emails. Called my bank, and they showed no record of the attempted charge by Paizo. Makes me think Paizo's computers caught some convention bug :)
Customer Service Representative
|
Hey folks!
Just an update: we were having some issues with our card processor yesterday wherein a big batch of orders tried to process and were declined with the error message "unknown cause". The good news is that it was a temporary hiccup, so those orders should be just fine now. Our tech team did some poking and ran a report which should have automatically retried the failed orders. If you still have an order that hasn't been pushed through, just let us know by making your own thread, and we will be happy to give it a (gentle) kick for you! :)