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Binding Problems With Starfinder CRB. . .

Customer Service

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. . .specifically, with the replacement book I received after the initial book had binding problems. Its the same deal as last time, with detachment of the binding from the pages. It took a little while longer to happen, due to handling the book with kid gloves, but its still happened again.
Customer Service Representative

Hi Metaphysician,

I'm sorry to hear that! Can you please email us some pictures (customer.service@paizo.com) and also let us know if that is from the first printing or second printing?

Thanks!
~Sharaya

Done.

Hey, just wanted to check that my information did arrive. I understand that things take time, I just want to make sure that I nothing got lost or that I need to resend the info.

So, still waiting back for word, one way or another. I really don't want to nag, but I also don't want to have my information fall through the system without anybody knowing it.
Customer Service Representative

Hello Metaphysician,

We never received anything from you. The last emails we have from you are from September when we sent a replacement. If you send us pictures of the defective replacement book we should be able to get a new replacement shipped out.

Thank you. I'll dig the pictures out and resend them later tonight.

Okay, *now* they are sent. Sorry, either I just plan forgot to send out the initial email, or else it got eaten in my mailbox somehow.
Customer Service Representative

Thanks for the update. It looks like your email can through okay. We'll get to that as soon as we can (though I'm not sure how long that may be, as our inbox is currently really backed up).

Thanks!
~Sharaya

No problem, I understand things take time. I'm just glad we figured out that my original message vanished/never existed.

Okay, my replacement replacement arrived. I checked it, and its definitely second printing, and definitely shows no signs of out-of-the-box binding detachment.

Thanks!
Customer Service Representative

Great! Glad to hear it looks good!
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