Order 4583315 - damaged minis


Customer Service


I received this order today and had a couple of broken minis plus some missing bases:

Altronus (kasathan solarian) is missing a foot.

Quig’s drone has a piece broken free, plus this pack had no bases for either figure.

The sunrise maiden won’t accept the pin connecting it to the base. I suspect this is by design though rather than an actual flaw.

Would you please be able to organise something with the first two and look into the third (just in case mine was a defective model)?

Thanks very much
Steve

Customer Service Representative

Hello Steve,

I'm sorry to hear you got broken miniatures! I have set up replacements for you which should be on their way soon. You will be receiving an email confirmation.


Thanks, Diego. Greatly appreciated.


Hi Paizo

I’ve now got three copies of the mechanic/drone figure but none of them have bases - either the regular base for the mechanic, nor a base/pin for the flying drone.

Have I just been unlucky (and if so, is it possible to get two copies of each, please?)

Or does this mini not come with bases, maybe?

Cheers
Steve

Customer Service Representative

Hi Steve,

I think they are supposed to come with bases, but I will double check that an get back to you.

Thanks!
~sharaya


Thanks, Sharaya

I think my first message might have been a little misleading - I've only bought two copies (the third was a replacement of the broken mini). So although I've got a sample size of three sets that are without bases, I'm only looking for two bases for Quig and two stands for his drone.

Hope that makes sense..

Steve

Customer Service Representative

Hello Steve,

It looks like they should come with bases. Since the bases are not available on their own I have set up 2 replacements for the miniatures in your sidecart to ship out along with your next subscription order.

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