Hey,
I just bought Pathfinder Society Adventure Card Guild #4-2—Fanning the Flames PDF, but it wasn't added to my downloads, so I can't access it.
EDIT: I just saw that my payment is on 'Pending', which is likely the reason why it doesn't show up. However, this never happended with any other pdf I bought; they always were set to 'Complete' immediately, so I'm still kind of wondering what is up now.
Best regards,
Doppelschwert
Hi Doppelschwert,
I'm sorry for any confusion with this. It looks like there is currently sometimes something going wrong with PDF orders and they are getting submitted to a "pending" state (which is NOT what should happen), instead of submitted all the way and charging/fulfilling.
This issue has been reported to the tech team.
In the meantime, I have done a bunch of poking and prodding to get the order submitted. You should get an updated order confirmation email.
Thanks!
~Sharaya
Hi Sharaya,
thanks for the quick answer!
I got the email, and when I went to My Downloads, there was a note at the bottom that the PDF was listed as added to my account, but not available for download. Afterwards, I accessed My Downloads again from the product page of the pdf, and now the note is gone again.
Just to make sure I understood this correctly - I was not supposed to be able to download the pdf after you made the order submitted, and I didn't break anything by making the note dissappear - I'll just have to wait until the tech team sorts everything out?
Will there be some kind of notification once that happens?
Best regards,
Doppelschwert
No, it should have been on your My Downloads page after I got it submitted :/
Checking some things...
I can't find the problem and have reported this to the tech team.
Thanks a bunch!
I'll patiently wait my turn, then.
Have a nice day! :)
Seeing that the problem was resolved for Zaister, I wanted to tell you that the fix didn't work for me, as I still can't access the pdf.
Hello Doppelschwert,
I've done a bit of punching, kicking, and pleading on your account and I believe you should be able to see the PDF now. Let me know if you still can't.
I can now and have downloaded it already, thank you very much!
I'm having an identical problem. Should I open a new topic, or just work it here? (Order 4579471)
Sorry about that! It looks like it had some trouble processing. I've re-submitted it as order #4592536 and it should all be good now.
Thanks!
~Sharaya