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II was charged for a pdf of Starfinder but it said my payment was declined. I went to check my bank to see what was the matter and I was charged for it anyway. I went back to the site to see if I had my pdf and I didn't receive access to it. So, I spent $10 on a pdf I don't have access to at the moment. I didn't receive an order number, an email, nothing stating that money was charged from my account.
I am not a Paizo employee, not in case it helps... What you are seeing is likely an authorization on your bank account, not a settled charge. See this FAQ. Paizo's payment processor was able to connect to your bank and check that you had enough funds available. When they did this your bank put a hold on that amount of funds. But when Paizo's payment processor tried to finalize the charge, it was declined. Paizo's payment processor is very particular about address verification, so that may be why it was declined. Your billing address needs to exactly match what your bank has on file for the card.
Authorizations that aren't finalized expire after a period of time. The amount of time is up to your bank.
If you verify you address and see the problem, you can try again. The declined authorization may not expire immediately even if you have a successful one, do you might temporarily tie up the funds on your card. Or, you can wait for a Paizo employee to respond on Monday.
I hope that helps.
Customer Service Representative
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Hi Promethius,
Hawkmoon269 has it right, essentially there was a problem with the billing address when we tried to ping the bank for payment. Since resolving the issue involves your address, I'll go ahead and send you an email with some more information in just a moment.
Please let me know if there are any further questions or concerns that you may have in the meantime.
Thanks!
-Katina
I've had a similar issue just recently where I tried to purchase the Starfinder PDF. I saw the payment go through on my bank account, but I haven't received any notification or email about the purchase to allow me to download the PDF. I can see the order in the summary of the checkout, but I;m not sure what I should do from here.
I've had a similar issue just recently where I tried to purchase the Starfinder PDF. I saw the payment go through on my bank account, but I haven't received any notification or email about the purchase to allow me to download the PDF. I can see the order in the summary of the checkout, but I;m not sure what I should do from here.
It looks like the same thing. For more details:
Your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open these attempts as pending authorizations, we will not be able to finalize any charges through them. These are just temporary authorizations that will expire from your account. More details about payments and authorizations can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t
I have submitted authorization reversal requests for these attempts. This should notify your bank that we will not be finalizing any charges through those and they can release any holds they may have on the funds. In most cases, those should be reversed in about 1 business day, but it may take 1 to 5 business days, depending on your bank.
Before trying again, please double check that the billing name and address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.
If you are having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.
Thanks!
~Sharaya