Starfinder PDF download...

[ConTheCaptain]

I just purchased the starfinder core rulebook pdf but there is nothing in my downloads tab and no history of the order, I was however charged for the transaction. What do I do to get my PDF without having to buy it again?

[ConTheCaptain]

Anyone?

[Rysky the Dark Solarion]

It's a weekend and they don't normally work those, when you say no history do you mean you did not get an email confirmation?

Other than that have you tried going to the Starfinder product page? There should be a Review/Discussion/Downloads tab that you can select so you might be abel to download it from there.

[Katina Davis]

ConTheCaptain wrote:

I just purchased the starfinder core rulebook pdf but there is nothing in my downloads tab and no history of the order, I was however charged for the transaction. What do I do to get my PDF without having to buy it again?

Hi ConTheCaptain,

Thanks for letting us know! It seems that there was an issue with your billing address, so the order was not able to go through all the way. Since the resolution involves your address, I'll be sending you an email with more details in just a moment.

Please don't hesitate to let me know if there are any further questions or concerns that I may assist you with.

Thanks!
-Katina

[War Sorcerer Pennant]

Hi Katina~

I purchased the Starfinder Core book at GenCon. They offered me the PDF for $5 and I agreed, but it's not on my downloads page or anything. Can I get some help here? My email for the site is [REDACTED].

Thanks in advance!

[Diego Valdez]

Hello War,

It looks like when they took your information at GenCon they had a typo in your email address. I have switched the purchase to appear on the order history on your account. You should be able to see and download the PDF now.

I have also redacted your email address from your post above.

[Tory Schultz]

I just purchased the pdf of Starfinder core book, but it appears I was charged twice to my account. Please advise how to fix this.

[Diego Valdez]

Hello Tory,

You have not been charged twice. The first time you tried to submit the order your card was declined due to failing the address verification system. Usually this happens when the billing address attached to the card does not match what the bank has on file for it.

What you are seeing is an authorization. When you made that attempt the bank was pinged. When that happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize it. If not finalized authorizations expire and the holds are released. How long this takes is entirely up to your bank and not something we can control.

[Shannon Finch]

Hi,
I purchased the star finder pdf and I tried downloading any zip app I could to get the download to go through on my iPad. It Isn't going through and have been charged for something I can't seem to get. Any help would be appreciated to get it to download, preferably without spending more money on an app I'll use only for one thing or a way to at least get my money back if nothing else works. Thanks

[Rysky the Dark Solarion]

Have you tried the Zip Viewer app?

[Hawkmoon269]

I don't own an iPad, and this post is a bit old, but it might help.

And this one seems to back that up.