Fantasy Grounds store sync process

[FabioMatt]

Hi guys,

I have an extensive PDF library here at Paizo.

Apparently through the Partner Account syncronisation process, the FG store should be able to detect the purchases I have here for applying discounts on the products in their store.

They say all is 'hunky dorey' ( or OK ) on their end.

Can someone please check the process on this side with my account to make sure that it is functional?

With thanks,

[FabioMatt]

Hi,
This thread got moved from Customer Service to website feedback.

Is anyone monitoring threads here or would it be better to send an email instead?

[Sharaya]

Hi FabioMatt,

I moved it because this isn't really something that CS can help with at this time.

Additionally, a lot of the staff is out of the office today with the 4th of July holiday tomorrow. It might be a bit before anyone that might be able to help sees this.

Thanks!
~Sharaya

[FabioMatt]

Thanks Sharaya!

I keep forgetting that the temptation to take a 4 day long weekend would be strong.

[FabioMatt]

Is it possible that FG is not finding the PDFs on Paize because I haven't bought the PDFs but rather, received them for free as part of my ongoing subscriptions?

[Dean Ludwig]

FabioMatt,
We are aware of the issue and the team is working to find a solution. An update will be made available once this issue is resolved.
We at Paizo apologize for the inconvenience.

Dean

[FabioMatt]

Thanks Dean, I appreciate the update.

[Dean Ludwig]

Howdy FabioMatt,
This problem has been resolved

Dean

[FabioMatt]

Hi Dean,

Problem persists for my account.

Should I de-authorise and re-authorise?

[Zhern]

I'm facing the same issue.

[Erik Keith]

Hey again Matt,

It looks like we still have some wires crossed with the tool FantasyGrounds uses to communicate with our back end. We're still actively working on it right now and hoping to have it resolved asap (We fixed some of them yesterday, but a few issues persisted). We'll get back to you as soon as it's good. I'll also ping Fantasy Grounds to see if theres anything I can do in the mean time.

- Erik K

[Zhern]

Thanks for the update, Erik.

[FabioMatt]

Thanks Erik.

[FabioMatt]

Working!

Many thanks!

[Erik Keith]

Very glad to hear it FabioMatt!
Zhern if you'd like to give it a try it should be working now.

[Zhern]

It worked for me. Thanks Erik!

[aimveinskull]

Is this still a large issue? I'm not getting the syc to work either.

[Chris]

Seems the issue or something similar is still occuring.
My Adventure path subscription 1-102 do not synch, except for Kingmaker.
I notice the chapters are no longer available on FG, but sold as single volumes now. Could this be the problem?
Thanks,