First, my on-file credit card expired in March. I tried numerous times to change the expiry date, but no go. So tonight I just added the new card (same number), and set it as my default payment method. I was going to delete the expired version, but it's vanished. Worse, the new one is "Used for three subscriptions: Pathfinder Adventure Path, Pathfinder Adventure Path and Pathfinder Modules".
Adventure path twice? Now, I understand at the very start of things, I somehow had two subscriptions and the "wrong" one got cancelled or something, which meant I didn't have the Charter Subscriber tag for a long time, until it got brought up in conversation and fixed. Pleasant surprise. Point is, I'd like to make sure I haven't somehow reinstated a second subscription. 'Cuz I only need one a month please. <Grin>
Second, I would like to reinstate my Pathfinder Battles subscription for Crown of Fangs. Qty 1 case plus 1 incentive, please.
Thank you kindly, as always.
Hi Anguish,
It looks like the two subscriptions is probably related to making the Charter tag work again. One of them does not appear to actually be generating any items. I'm going to go with not actually messing with that because I don't want to mess anything up. If the system ever does start adding two copies of AP items, please let us know and we'll see what we can do to fix it.
For your Pathfinder Battles subscription, since it was cancelled previously (and other release have happened since it was cancelled), we can't just reinstate it. But you should be able to restart it through the website!
If you have any other questions, please let us know.
Thanks!
~Sharaya
Thank you.
I couldn't find any way to reinstate the subscription. Under my subscriptions, it just showed the cancelled status with no way to bring it back online. So I ordered a case and incentive. That looks like it worked. I don't recall anymore if that'll get me the same pricing and results, but I've done what I can. And given I don't commit to each case, a subscription may not be right for me; I asked a doctor.
(I don't think you'll get the same discount with just a preorder).
Thanks Steve... I didn't think of literally ordering another subscription.
So Sharaya, my apologies but I've now got order #4282790 which should be correct and order #4260190 which should be cancelled. Sorry.
Hello Anguish,
I have cancelled order 4260190.
In most cases we aren't able to reinstate cancelled subscriptions so starting a new one is the only option. We can suspend subscriptions and reinstate those, but when we do the system will try to send you all of the volumes that were released while it was suspended.
Thank you, again. Sorry for being so high-maintenance this month.