Customer Service Manager
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The following information, including dates and expected products, is what we currently estimate and may change. To accommodate upcoming US fall and winter holidays in November and December our release dates for November and December monthly shipments are mid-month (usually they fall on the last Wednesday of a Month).
- Paizo Subscription Products
Adventure Path: #112: The Whisper Out of Time (Strange Aeons 4 of 6)
Campaign Setting: The First World, Realm of the Fey
Player Companion: Paths of the Righteous
Maps: Flip-Mat: —
Cards: —
Roleplaying Game: —
Modules: —
Pawns: Curse of the Crimson Throne Pawn Collection
Adventure Card Game: Mummy's Mask Adventure Deck 3: Shifting Sands & Associated Promo Card(s)
Adventure Card Game Class Decks: — - Non-Subscription Products
Flip-Mat Classics: Arena - Subscription Product by other Publishers
Comics: Worldscape #2 Retail Release Nov. 16th (See Nov. Comics Release thread for more details).
Tales: Reaper's Eye Retail Release Dec. 6th (See Dec. Tales Release thread for more details).
Battles Miniatures: Deadly Foes Retail Release Nov 23rd (See Nov. Battles Release thread for more details).
Legends: — - Non Subscription Product by other Publishers
— - Authorization (Order Spawning) Date: November 28th
- Begin Shipping Estimate: November 30th
- End Shipping Estimate: December 14th
- Street Date for Paizo Products: December 14th
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
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Customer Service Manager
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Starting this thread a little earlier than usual to let folks get prepared for the scheduling differences that usually occur around the end of the year.
If you are planning on ordering Holiday Gifts from paizo.com and are putting them in your sidecart be advised:
You guys have had impeccable timing with your shipping schedule this year. :-)
I think somebody needs to re-sticky this thread and the other December shipping threads.
Customer Service Representative
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Hi guys and ladies,
With the end of the month fast approaching and such. Any way we could get the con repaint figures put up so folks can buy them as christmas gifts?
I believe we have someone looking into the timeline for this, but we don't have any info just yet. We'll make sure to update you when we do. Thanks! :)
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We've started taking a peek at the presents (auth) under the tree.
Time to make sure that nothing like this will surprise us.
I believe we have someone looking into the timeline for this, but we don't have any info just yet. We'll make sure to update you when we do. Thanks! :)Hi guys and ladies,
With the end of the month fast approaching and such. Any way we could get the con repaint figures put up so folks can buy them as christmas gifts?
The Blue Guard and the Thrune Guard are now available.
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Things are looking okay so far and the system is now hard at work spawning the December orders.
You would think this section would more active, especially considering it's so close to shipping.
It will probably become more active as people notice problems with their orders or we get late into the shipping period and people begin to wonder whether their subscription orders will ship.
Most likely, the next two items of importance will be completion of the auth/order spawning process and beginning of actual shipping.
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And the auth has finished!
If something is wrong with your order, or if you haven't gotten an order confirmation email for your December order (and are expecting one) please let us know as soon as possible, preferably in a new thread.
Thanks!
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Hello Mine,
I don't see any issues with your order. Everything looks good on it. As mentioned above we are still shipping out the subscription order for December. Yours is just waiting for its turn in the queue.
Sent an email, but just in case anyone else is in the same boat I'm posting here.
I got my second "your order has shipped and can't be changed" notice, which is awesome, but with a strange wrinkle.
The email didn't have the usual "go here to download" link, and nothing in my order has yet shown up in my downloads.
Anyone else having this issue, or is it just me?
thanks!
-burt
Edit: Figured it out. The two ship notices I got were for the two cases of minis. The books and stuff haven't shipped yet, thus no ship notice for them and no downloads.
*phew*
Hi gbonehead,
Thanks for the edit for clarification! Glad to hear things are okay!
Thanks!
~Sharaya
Yeah, I added a bunch of dice to my order and that must've shoved me to the back of the shipping pile, too. When your order spawns, it says " Originally expected to ship in 1 to 7 business days." which is a bit of a misnomer. :(
It's all good... I've been at the front more often than not.
Is it safe to assume that you have completed the December shipments?
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Sorry I missed posting an update yesterday!
The warehouse has wrapped up December subscription shipments!
If you haven't gotten a shipping notification email yet, and you are not sure why, please let us know via a new thread, email to customer.service@paizo.com, or give us a call.
Thanks!
~Sharaya
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When will the January shipping thread be created?