Order 3881317 Beginner Box


Customer Service


I would like the shipping address of this order changed since I will not be at my college campus until August. I would prefer not to post my home address in a public forum like this.

Customer Service Representative

Hi hagagaga,

I have suspended the order so it won't try to ship yet. Please send us an email to let us know what address you would like it sent to.

Thanks!
~Sharaya


Could you tell me what email address it's supposed to go to? I tried sending an email before, but it bounced because I guess I put in the wrong address.

Customer Service Representative

Hello hagagaga,

You can send it to customer.service@paizo.com.


That was the email that I sent it to before. I tried again and I got a failure notice.

Customer Service Representative

Hi hagagaga,

Can you please try again and let us know what the failure notice says?

Thanks!
~Sharaya


Delivery to the following recipient failed permanently:

customer.service@paizo.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain paizo.com by paizo3.paizo.com. [70.35.123.54].

The error that the other server returned was:
550 5.7.1 empty subject header

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:date:message-id:subject:from:to;
bh=ZSdEHXpPdZxJJ0IkTYzXnJUMiFhua1P3wfHnLn11kws=;
b=f+WjfTfQCl3xiyugPOsJDWJTfUNMxYXYWoZPFiHGBKQMtTkVD5MnccgG3bwLsSYVQU
Psqb5cXM86c918JEYRNFREattQzWen18c3tVD5zK52E80yDjhtoJ+LCyXoY/vel9zizu
81wo+VVy3qnBBTzpmnzbkTtsVrgAWU3Mpc+ugmZfXOj1Hf0UTjC12492MXz93vdq3UGl
2JtM+1nFU4kxSwE1zD9StuooQT1GAaGGeR4MMnMmf0iFZPz+y1Gepx1jKsNGdx67Ttu8
9mMYGSyZSDNmqi0/0FBG3hFQZ6ChF4sPnU305P0vWZUzUtn78I8pKUHvfN6taOjFmdUq
pp2A==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20130820;
h=x-gm-message-state:mime-version:date:message-id:subject:from:to;
bh=ZSdEHXpPdZxJJ0IkTYzXnJUMiFhua1P3wfHnLn11kws=;
b=QvwGlkJpOGuiNcwbmYYhEu/vgBSyRwcjnJP9vG+RJti2NoG55oQjP/66Wtof7B0Y8J
8Khs8wvpVfjPhKEU2TQCaZ2/WSHrtgsoL9weWpcus4BYAKCm+H1e4XyxI5WRJim3KGrc
VGA7qRWrlQuhakyS/K3Ky0c9vNR/w0u6yP5GzJBv6gQwckssxUf1dE24Qjbrx1Jk/M0e
vyqe/ol/ZRAEOirACUV1BBKR/O1SYt1PGX/5v0rgJOt9c3/voSQobzoXv5cH+dYaDgLe
PsyAVPb0kbq7BZUEw6T8b3cgXqtFmc8eV91XKGS7b4+XGdwzhXhQdyL24DlokNnNVSTd
86GQ==
X-Gm-Message-State: ALyK8tIJbQGubw1PoFYOntVPk8cJhyAWxYwmgMR2+A0Qi+ck2cQNBGgd+GfbwbjERAl9KQBI7Rx LdD3rYHhgfg==
MIME-Version: 1.0
X-Received: by 10.36.78.20 with SMTP id r20mr8585451ita.20.1464355741266; Fri,
27 May 2016 06:29:01 -0700 (PDT)
Received: by 10.107.164.143 with HTTP; Fri, 27 May 2016 06:29:01 -0700 (PDT)
Date: Fri, 27 May 2016 09:29:01 -0400
Message-ID: <CAMiTDW1BpiRFwC8VNY436CSt5LcPruduTbLhAaSEo-MOqTUUoA@mail.gmail.com>
Subject:
From: [my name] <[my email address]>
To: customer.service@paizo.com
Content-Type: multipart/alternative; boundary=001a113a5e0cc878360533d2e34f

Customer Service Representative

Strange. I'll have the tech team take a look at that.

If it still not working to email us, you can call us to update the address that way. Our phone lines are open Monday through Friday, from 10am to 5pm Pacific Standard Time.

Thanks!
~Sharaya

Technology Manager

Hey Hagagaga,

The bounce message is claiming you are being rejected because the subject line of your email is empty. This is a fairly common filtering method used to avoid spam. Can you try again and make sure you have content in your email's subject line?

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