Order 3917862

[Iadel]

Hi,

I've noticed that order 3917862 on my account now has a note saying "Product(s) not in stock". Would it be possible for you to let me know which of the items aren't currently available?

Also, I was wondering if the set of dice that was moved to order 3886812 is available yet. If so, would it be possible to move those dice from order 3886812 to order 3917862?

Thanks!

[Sharaya]

Hi Iadel,

For order 3917862, it looks like we are still waiting on Set of 7 Dice: Lustrous Slate/White to make it to us from a supplier. After doing some digging, it looks like we may be having some trouble sourcing them (doesn't look impossible, but more tricky that normal(, so I am unsure of how much longer those may take. If you want those moved or cancelled, please let us know.

For the dice on order 3886812, it looks like we are still waiting for those. They do not currently appear to be available for the manufacturer/our suppliers; but there is no information right now on if they have been discontinued or if more will be made.

If you have any other questions, or want to make any changes, please let us know.

Thanks!
~Sharaya

[Iadel]

Hi Sharaya,

Thanks for this information. At this stage, I'd prefer order 3917862 to stay unchanged - I'm happy to wait while you find out whether you can source the Lustrous Slate/White dice.

Would it be possible to cancel the order for the set of dice now in 3886812 (so that order 3886812 will only contain the back-ordered boxed set)?

Thanks again!

[Sharaya]

Hi Iadel,

Thanks for the update! I'll leave order 3917862 as it is. And the dice have now been cancelled from order 3886812. You should get an updated order confirmation email.

If we can help with anything else, please let us know.

Thanks!
~Sharaya

[Iadel]

Thanks!

[Iadel]

Hi again,

I've noticed that the Lustrous Slate/White dice in this order are now listed as "Unavailable", so I assume you haven't been able to source them.

Would it be possible for you to cancel the Lustrous Slate/White dice from this order so that the other items can be shipped?

Thanks!

[Diego Valdez]

Hello Iadel,

I have cancelled the Lustrous Slate/While dice from your order and am asking the warehouse to get the rest of the order on its way. You will be receiving an updated email confirmation reflecting that change.

[Iadel]

Thanks! I'd just like to check: are all the other items in this order available and ready to be shipped?

[Sharaya]

Yes, it looks like the other items on order 3917862 were ready and it was processed for shipping earlier this morning.

[Iadel]

Thanks again!