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I don’t mean to pester, but I made this order on January 26, and as of today it’s still denoted as “Pending”. I understand, being as some of the items in the order are provided by other companies (i.e. shirts), that these things take time, but I’m starting to get a bit impatient. Everything in the order shows up as still in stock on your site. What’s going on? Has it shipped? Am I going to get to see my package soon?
(Also, when I sent an email to the Customer Service addressed listed in the FAQ, I received a delivery failure notice.)
The shirts all have a listed product availability of shipping from our warehouse in 15 to 45 business days. As they are special order items, they can take some time to make it to us, which is why they have a longer product availability listed.
Everything else is ready to ship, so if you want the order split up, please let us know.
More details about product availability time frames can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0o
If you have any further questions, please let us know.
Thanks!
Sharaya
Thanks for the update! I have spilt up the order, and the items that are ready should be shipping in the near future.
Hello Scribe Gossett,
Business days exclude weekends and holidays. So 45 business days from when you placed the order on January 26 would be March 31. I am looking at the order and we are still waiting for the shirts to get to us.
If you would like to make any adjustments to the order, or have any questions, let me know.
Diego
I am so sorry to see these haven't shipped yet! It looks like they are in, but got stuck in the system due to a rather unusual glitch.
I have granted them free shipping, poked them so they can ship, and will make sure these get on their way to you ASAP.
If you have any other questions or concerns, please let us know.
Thanks!
~Sharaya