Dear Paizo,
I was excited to see a new Paizo charge of over $100 on my bill. What kinds of goodies would I be getting this month?
The answer: Nothing special, except a $56 "Shipping and Handling" fee for UPS Ground.
What the heck?!?!?!
I downloaded UPS' rate charts, and according to them a 6-pound package should be around $11. I can understand a bit of a markup for "and handling", but $40?
Do you have an employee drive to the UPS store?
I switched my preferences back to "cheapest possible" and now I'll have to endure our hopelessly-spotty USPS delivery again, but I'm wondering where the massive extra charge for shipping and handling is coming from for UPS Ground.
If you don't want us using it, please just say so instead of gouging us for "handling".
See this post. It may just be that you are one of the orders with the shipping problem, which they are aware of and working on correcting.
I believe their policy is to only charge as much for shipping as they get charged by the delivery company.
See this post. It may just be that you are one of the orders with the shipping problem, which they are aware of and working on correcting.
I believe their policy is to only charge as much for shipping as they get charged by the delivery company.
Thanks for the linky! Reading through it, I see a couple of complaints of "Shipping seems a bit high", but no, "Shipping is nearly 5x what it should be."
We'll see what Sara Marie et al. say on Monday..
Here is an example of their shipping cost. But yeah, I'm sure customer service will have more info for you on Monday.
Well I just used Vic's 16"x16"x16" dimensions, and that upped the charge to $30.87. So I've at least reached the halfway point in explaining the charge...
It should actually be around $21. Erik from the tech team is helping me investigate if this is a separate issue or one connected to the problem we had earlier with shipping cost calculations for subs.
Awesome! Thanks!
That's what I figured. First time I've had to make a peep, so otherwise I'm happy!
Just PLEASE don't make me go back to USPS. "Well, we know you work from home IN YOUR LIVING ROOM, but obviously you weren't paying attention when the postal carrier knocked, so please drive to downtown Oakland to pick up your shipment..."
*SIGH*
EDIT: To be fair, after I called them on it the package appeared in my local post office, only around 3/4 mile from my house, but it did go on quite the interesting trip...
Well I just used Vic's 16"x16"x16" dimensions, and that upped the charge to $30.87. So I've at least reached the halfway point in explaining the charge...
Careful with your calculations. Vic used 16 x 16 x 5.
Oh, Sara Marie is on it.
It Shall Be Resolved.
I have faith.