Goblin Squad Member
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So, yesterday I was trying out charge, I charged a mob and my screen locked up. I had to cntrl-alt-del and use task manager to close PFO. Then I had other things to do, so I decided not to log back in.
I am attempting to log in today, I can get to the character selection screen, press "Enter World" and a few messages come up but when the splash screen is showing "Waiting for character..." there it is stuck.
Tried to twice, then rebooted computer, still stuck at same spot.
Next will try to log in with alternate character.
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Goblin Squad Member
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Ok, waited 10 minutes, closed screen. Tried to log in with alternate character. That worked. Alternate character came in doing the "falling through world thing" but the fall landed safely in Rathglen.
Logged out and attempting to log in with main again.
After seven minutes of "Waiting for character..." I'm going to have to assume my main character is stuck and unable to log in without GM help.
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Goblin Squad Member
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This might be pretty serious. Decius has another Character he can't login, but I think the folks at GW thought it was a fixed issue and weren't planning to put in the effort to correct the prior occurrences since it was just Alpha.
If this bug is still occurring, they definitely need to look into it.
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Goblin Squad Member
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Ok, installed program from scratch on my laptop instead of my gaming rig. Logged in with alt. After alt logged in, it was falling through world, same as last time. Landed again in Rathglen.
Logged out and attempted to log in Main. Stuck at "Waiting for character..." Waited for 11 minutes here.
Turned off game, restarted and logged in alt. Did not fall through world on login, was just standing in Rathglen where I left him.
At this point my best guess is that my main fell through world, got stuck, server did not know how to handle it, so froze character during fall. Now sometimes when I try to log in main it is still associating the fall with my account, which is why the alternate character experiences the fall, but alt is not in a hole.
If that is the case, I hope your GMs can summon characters not in game.
Of course, could be some other bug, but I think it most likely that this is just a continuation of a bug we already know about, and it is just being displayed in a different way.
Goblinworks Executive Founder
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Running the uninstaller, then deleting the directory, then downloading and installing did not work in any sense; the new install still remembered my username, so the uninstall wasn't complete, and I was still unable to log onto the affected character.
I could believe that a corrupted file might be evident in only some cases, but a problem that exists for two completely independent computers but only one character seems more like a database corruption.
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CEO, Goblinworks
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It is very unlikely that the database is corrupted. It is much more likely that the character record has some data on it that the server is failing to interpret correctly so it cannot do all the steps necessary to get the character logged into the game.
I'll make sure the team knows (again) that this problem exists and hopefully they can take a look at these specific records and see if there's any obvious issue causing the interference.
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Goblinworks Executive Founder
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It is very unlikely that the database is corrupted. It is much more likely that the character record has some data on it that the server is failing to interpret correctly so it cannot do all the steps necessary to get the character logged into the game.
Sorry; I think I might have used a programming term of art incorrectly. Because what I meant was a more general case of what I think you meant.
Also, the details of what is wrong are less important to me than the risk that whatever caused them is repeatable.
The first symptom I saw was that during a escalation raid/stress test with about 30-40 characters in-hex, everyone in hex lost connection at about the same time. Everyone else was able to log back in normally, as far as I know.
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Goblin Squad Member
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I just had the same happen, while using Balestra ability I fell through the earth and now stuck on "Waiting for Character"...
I'm hoping that "Not going to fix for Alpha" does not apply to EE.
This is also on my main, and deleting is not an option because I will lose my Destiny's Twin.
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Goblin Squad Member
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Please email customer.support@goblinworks.com with these problems. That will create a tracked ticket so we don't lose sight of the problem.
Note that no fix is going to happen before next week at the earliest.
In the meantime, a warning should be put out about using charge feats. I had not experienced this event until after having used Balestra a few times. My hours of play previous were with shortbow and I had no problems.
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Goblin Squad Member
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I made a bug in game that there is a character "Bloods" that has been standing unresponsive most of this evening with zero hit points by a shrine in the hex NE of Kindleburn (right where a bridge crosses a dry river-bed). I'm betting that is a "stuck" character that is dead and doesn't know it. I took a shot at it to no avail.
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Goblin Squad Member
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In the meantime, a warning should be put out about using charge feats. I had not experienced this event until after having used Balestra a few times. My hours of play previous were with shortbow and I had no problems.
Darn it, I like Balestra. Taking it off my bar now though. Thanks for mentioning it Bludd. Hopefully they can identify the problem and eliminate it soon.
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Goblin Squad Member
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Any update on this?
Note that no fix is going to happen before next week at the earliest.
Fortunately I still have my Destiny's Twin, but I'm afraid to even log in with him if I don't know for sure what activity was the real cause of the bug??
Was it actually the charge like feats that caused the crash?
@Illililili
Any resolution on your end, or are you still stuck on "Waiting for Character"?
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Goblin Squad Member
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Any update on this?
Note that no fix is going to happen before next week at the earliest.Fortunately I still have my Destiny's Twin, but I'm afraid to even log in with him if I don't know for sure what activity was the real cause of the bug??
Was it actually the charge like feats that caused the crash?
@Illililili
Any resolution on your end, or are you still stuck on "Waiting for Character"?
I had this bug at the very end of Alpha, and it was not fixed. I have been careful since then not to slot/use any of the "charge" type ultra-fast movement feats. Not worth the grief.
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Goblin Squad Member
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Did they have to restore your character from backup? Or were they able to return him to the world? Has the bug been fixed, or do they just know how to make the characters "log-in-able" once bugged?
If it is fixed, the next bug(s) are desynchs again. There are 2:
1) When you die, almost every time you have to relog because you no longer display on the minimap, and if you continue to play you will lose connection completely. Note: This may only be happening in escalation hexes where you respawn in a different hex. We died a lot to our escalation today, and relogging every time is VERY annoying.
2) Any time you are casting a spell while you cross a hex boundary you lose all casting synch. To fix you have to relog. This is doubly annoying because only sometimes do your spells grey out. Most of the time your spells "appear" castable, they still show the graphics, but they don't actually do anything. Hilarious after you run across the world, join an escalation group, and try to heal the tank only to have no hp actually applied.
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Goblin Squad Member
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1) When you die, almost every time you have to relog because you no longer display on the minimap, and if you continue to play you will lose connection completely. Note: This may only be happening in escalation hexes where you respawn in a different hex. We died a lot to our escalation today, and relogging every time is VERY annoying.
I will add a bit to this situation.
I am not sure if it linked to the escalation or the monster hexes. In two different monster hexes, the radar map icon disappeared.Illililili, were in a party when it happened? The times that it happened that I am aware of, everyone was in a party.
At one point, after a few party members had died and come back, my icon disappeared too, and I had not died - it came back later.
2) Any time you are casting a spell while you cross a hex boundary you lose all casting synch. To fix you have to relog. This is doubly annoying because only sometimes do your spells grey out. Most of the time your spells "appear" castable, they still show the graphics, but they don't actually do anything. Hilarious after you run across the world, join an escalation group, and try to heal the tank only to have no hp actually applied.
Out of curiosity, did you try reloading the feats into the action bar before relogging?
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Goblin Squad Member
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1) When you die, almost every time you have to relog because you no longer display on the minimap, and if you continue to play you will lose connection completely. Note: This may only be happening in escalation hexes where you respawn in a different hex. We died a lot to our escalation today, and relogging every time is VERY annoying.I will add a bit to this situation.
I am not sure if it linked to the escalation or the monster hexes. In two different monster hexes, the radar map icon disappeared.
Illililili, were in a party when it happened? The times that it happened that I am aware of, everyone was in a party.
At one point, after a few party members had died and come back, my icon disappeared too, and I had not died - it came back later.Yes, we were all in a party when this was happening.
2) Any time you are casting a spell while you cross a hex boundary you lose all casting synch. To fix you have to relog. This is doubly annoying because only sometimes do your spells grey out. Most of the time your spells "appear" castable, they still show the graphics, but they don't actually do anything. Hilarious after you run across the world, join an escalation group, and try to heal the tank only to have no hp actually applied.Out of curiosity, did you try reloading the feats into the action bar before relogging?
Nope, will try that this evening.
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Goblin Squad Member
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2) Any time you are casting a spell while you cross a hex boundary you lose all casting synch. To fix you have to relog. This is doubly annoying because only sometimes do your spells grey out. Most of the time your spells "appear" castable, they still show the graphics, but they don't actually do anything. Hilarious after you run across the world, join an escalation group, and try to heal the tank only to have no hp actually applied.
Out of curiosity, did you try reloading the feats into the action bar before relogging?
Nope, will try that this evening.
I would be interested in knowing the results.
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Goblin Squad Member
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Any idea what triggered it?I was using Balestra, Illilili was using "Charge", I would also like to know what Pino was using??
So just had the "Waiting for Character" bug happen. I was practicing short sword rotation on starter goblins, using Balestra like Bluddwolf. I'll put a bug report into the GW bug subforum.
Glad the hourly fix is in! I'll be "Waiting for Hour"
The script doesn't always work. We have someone who had this issue last night and still cannot log in, he has submitted an email regarding it, hoping to get a response to play today :(
