Order 3210304 - Shipped, but no UPS record

[M. Crocker]

From my order summary on paizo.com:

Quote:

Submitted Tuesday, August 05, 2014 10:52 AM
Status Complete

Payments
Thu, Aug 7, 2014 Shipped package 690400 Michael Crocker
MasterCard **** **** **** $84.44

Shipping Address
Michael Crocker
[correct shipping address removed]
Shipping Method UPS Ground
Estimated 5 business days in transit
Package Tracking Shipped Thu, Aug 7, 2014 (package 690400)
1Z7W101A**********

From the UPS website:

Quote:

A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

Label Created On:
08/07/2014

It is now 9 business days after the shipping date, and not only has my order not arrived, but it seems that UPS hasn't received it yet in order to ship. Can I please get an update on what is going on with my order? I have also left a voicemail with Paizo customer service and emailed them as well (both recently, so I'm not expecting a reply yet, just trying all avenues to get information).

Thanks,

Michael

[Hawkmoon269]

Your issue seems similar to this one, so I thought I'd link it for you. I think customer service is a bit overwhelmed right now. They are normally able to respond a bit quicker. And they are always super helpful and do their best to resolve issues for customers.

I'm a card game subscriber too, so hopefully we'll both be seeing our orders on their way to us soon.

[Sharaya]

You should get an email that will explain in things in more detail today or tomorrow. I'm very sorry for any inconvenience or confusion. It will all make more sense shortly.