M. Crocker's page

My base set just arrived. Now the question is: Do I start playing now, or do I wait for the Character Add On Deck to arrive next month, first?

From my order summary on paizo.com:

Submitted Tuesday, August 05, 2014 10:52 AM
Status Complete

Payments
Thu, Aug 7, 2014 Shipped package 690400 Michael Crocker
MasterCard **** **** **** $84.44

Shipping Address
Michael Crocker
[correct shipping address removed]
Shipping Method UPS Ground
Estimated 5 business days in transit
Package Tracking Shipped Thu, Aug 7, 2014 (package 690400)
1Z7W101A**********

From the UPS website:

A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

Label Created On:
08/07/2014

It is now 9 business days after the shipping date, and not only has my order not arrived, but it seems that UPS hasn't received it yet in order to ship. Can I please get an update on what is going on with my order? I have also left a voicemail with Paizo customer service and emailed them as well (both recently, so I'm not expecting a reply yet, just trying all avenues to get information).

Thanks,

Michael

My order #3227630 is listed as "Complete" and states that it was billed and shipped on August 7. I've verified that my credit card was billed on August 8.

The problem is that it never seems to have shipped.

UPS tracking states :
"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

And it's definitely not shown up here.

Thanks,
William

I am in the exact same position. Credit card charged, shipped on Aug. 7, UPS says only a label has been generated, product hasn't arrived. Order 3213034

Michael