Hello, folks!
I just wanted to let you know that the shipping for Pathfinder #24 has been delayed. The product was held up by Customs. We anticipate its arrival in our warehouse either later this week or early next week. We'll ship it out as soon as we can!
Thanks for letting us know, Alison.
So if I'm on Hold for Monthly Shipment and 24 isn't available to ship until August, will the rest of my stuff ship in July? Will I get 2 separate shipments in August, one with 24 & one with 25? Or will everything come in one huge August shipment?
No real hurry, I just wondered.
Maaaan ... it's like Customs has a fan base for a certain Other Game or something. :P
ARGH!
I wish Customs were on this messageboard so I could flag them.
We're told it has been released for pickup by our shipper, so we anticipate arrival Friday or Monday.
Thanks Vic. It has been worse than this.
We're told it has been released for pickup by our shipper, so we anticipate arrival Friday or Monday.Thanks Vic. It has been worse than this.
+1
Yay! Now we can get our stuff!
We're told it has been released for pickup by our shipper, so we anticipate arrival Friday or Monday.
YAY!
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Question - should I have charged for No. 24 already? Because I was - this morning. No warning - just drawn out of my checking account. Only afterwards did I received the email from Paizo that I should be expecting the shipment of the product soon.
I know historically that I didn't get charged until it shipped. I don't think you've changed things. I think I may have suffered some glitch - but it didn't come at a very opportune time when my checking account was at an all time low. (Had to scramble to avoid suffering an overdraft penalty. Hopefully I did.)
I just need someone at Paizo to clarify what happened.
Director of Brand Strategy
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Question - should I have charged for No. 24 already? Because I was - this morning. No warning - just drawn out of my checking account. Only afterwards did I received the email from Paizo that I should be expecting the shipment of the product soon.
I know historically that I didn't get charged until it shipped. I don't think you've changed things. I think I may have suffered some glitch - but it didn't come at a very opportune time when my checking account was at an all time low. (Had to scramble to avoid suffering an overdraft penalty. Hopefully I did.)
I just need someone at Paizo to clarify what happened.
They have always had a verification scan of the credit card before it ships to handle situations like people needing to move money between accounts and so on. What went on your card wasn't a charge, but the same kind of hold that you have at a hotel or a gas station when they simply want to ensure that the money is on the card before they charge it. The money will actually come out of your account when the package ships, just like you are expecting.
They have always had a verification scan of the credit card before it ships to handle situations like people needing to move money between accounts and so on. What went on your card wasn't a charge, but the same kind of hold that you have at a hotel or a gas station when they simply want to ensure that the money is on the card before they charge it. The money will actually come out of your account when the package ships, just like you are expecting.
Saurstalk,
Yoda is spot on correct. Paizo has not changed anything. What you're describing happens each and every time, and to every customer. What is different is that this time you noticed it. I have been a subscriber since PF#1 and missed being a Charter Subscriber by mere weeks. It always happens this way.
And this is not meant as a put down, because you have every right to be concerned. But to reassure you, there are literally hundreds of threads in the Customer Service board where people have asked the very same reasonable question. This is a very common question.
I just wanted to let you know that the shipping for Pathfinder #24 has been delayed. The product was held up by Customs.
Darn it! I keep telling you guys, stop trying to sneak those Chinese finger puzzles past Customs!
RPG Superstar 2009 Top 32, 2010 Top 8
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I just wanted to let you know that the shipping for Pathfinder #24 has been delayed. The product was held up by Customs.Darn it! I keep telling you guys, stop trying to sneak those Chinese finger puzzles past Customs!
nah, the problem is the idiot on the boat who says "Man, these pathfinder products are as addicitive as heroin."
Saurstalk: yoda8myhead and Watcher are right. We haven't actually charged your card yet. We did authorize the charge yesterday.
We don't charge your card until your order ships. However, when you place an order, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Again, no money is charged to the card until we ship your order.
However, at the discretion of your bank, an authorization can (and almost always will) put a hold on that amount of your credit. The duration of this hold is entirely up to your bank. If you are checking your balance via online banking, this authorization may show up as a "pending transaction" (or it may not show up at all). We do not have any control over the duration of these holds.
An authorization will only remain open for a set period of time that depends on your bank's policies. For debit cards, an authorization will usually expire in 1–5 days, while a credit card's hold can remain open for up to 30 days (again, the duration of these holds depends upon the card issuer's policy).
If an authorization expires before we ship your order, we must re-authorize the card before we can settle the charge. Since the average order on paizo.com takes anywhere from 3 to 11 business days to fulfill, some orders will necessarily be authorized twice. This is especially true for preorders and backorders.
As a side note, orders for items that are fulfilled immediately (such as PDF purchases) will be authorized and settled immediately.
For more information about authorizations and authorization holds, check out the Wikipedia entry on authorization holds.