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I'm a Pathfinder/GameMastery subscriber, and I just happened to check the status of my order the other day. I found that the credit card that I'd used had expired in December, so that the original transaction hadn't gone through. I'd not received an e-mail or other notification to that effect, but I immediately corrected the problem by updating the expiration date on the card. That was several days ago- now it appears that the order is stuck in "Pending" status. Is this where it should be, or the order on hold waiting to be "pushed" through the system? If it's normal, it's fine- I was just concerned that the order may have been missed since it had dropped from the original batch of subscriber orders, and I'd not received any notification.
Chief Technical Officer
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...I'd not received an e-mail or other notification to that effect...
We do automatically e-mail folks when we run into a problem with their payment method—you might want to make sure that if you have e-mail filters, they're set up to allow all mail from store@paizo.com and customer.service@paizo.com.
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...I'd not received an e-mail or other notification to that effect...We do automatically e-mail folks when we run into a problem with their payment method—you might want to make sure that if you have e-mail filters, they're set up to allow all mail from store@paizo.com and customer.service@paizo.com.
Yes, that's what struck me as strange- I get all of my other Paizo e-mail, but didn't get anything in this case. I checked (and checked my junk mail) and didn't have anything. No worries in any case- thanks for responding so quickly!
I had a problem with my credit card for several of my Pathfinder and GameMastery Modules. They've been backing up for months, stuck in Pending. Everytime an order couldn't go through I was kindly informed by Paizo (Thanks,you guys are great!). But my internet company dropped its service in November and I just got the internet back up this month (there's a class action suit pending against the internet company) so I didn't know what to do about correcting my credit card with you guys. Anyway, a few days ago I managed to log on here and correct the problem with my credit card. I got an e-mail today saying the latest issue has been shipped. My question is ... what about all the back issues that still read "Pending"? Why wasn't everything shipped at once? And does this mean my back issues will be just trickling in piecemeal or ...(gasp!) not at all?
Please tell me what to do to ensure my back issues arrive (and please don't tell me I have to go track down the emails and respond individually to each order).
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Director of Sales
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I had a problem with my credit card for several of my Pathfinder and GameMastery Modules. They've been backing up for months, stuck in Pending. Everytime an order couldn't go through I was kindly informed by Paizo (Thanks,you guys are great!). But my internet company dropped its service in November and I just got the internet back up this month (there's a class action suit pending against the internet company) so I didn't know what to do about correcting my credit card with you guys. Anyway, a few days ago I managed to log on here and correct the problem with my credit card. I got an e-mail today saying the latest issue has been shipped. My question is ... what about all the back issues that still read "Pending"? Why wasn't everything shipped at once? And does this mean my back issues will be just trickling in piecemeal or ...(gasp!) not at all?
Please tell me what to do to ensure my back issues arrive (and please don't tell me I have to go track down the emails and respond individually to each order).
I'm sorry to hear about your internet problems! I will be happy to work with you to get your back volumes out to you, and you won't need to go digging for old emails either.
However, there are a couple of things I need to know from you before I set this up, so I'll be sending you an email with instructions.
Thanks,
cos
Thanks for your email. Yes, please just send the PDF of the sold-out Pathfinder #2. Yes, I realize all my back issues add up to a hefty expense but I'm willing to pay it and the funds are available (yay, tax refund!) on my credit card.
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Director of Sales
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Thanks for your email. Yes, please just send the PDF of the sold-out Pathfinder #2. Yes, I realize all my back issues add up to a hefty expense but I'm willing to pay it and the funds are available (yay, tax refund!) on my credit card.
I have compiled all of the available back-volumes and the PDf together and we will be getting them shipped out to you as soon as possible.
thanks!
cos