Question about billing for Pathfinder...


Customer Service

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I have a slight conundrum for my ongoing pathfinder subscription. I lost my check card/debit card the other day, and as a consequence had to call them to deactivate the card and issue new ones. Anyway, the card number will change, but I won't have it for a week to 10 days. I don't want there to be a lapse in my subscription, so what options do I have? I don't have any other credit cards (smartest financial decision I've ever made), but I am worried the next issue is going to need to ship before my card is replaced. Let me know what options I might have. I would be happy to give you guys my new card number when it arrives, but I want to make sure my subscription doesn't get dropped in the meantime.

Paizo Employee Senior Software Developer

No worries. Pathfinder #2 won't ship in the next 10 days, so you can just update your payment method information on your My Subscriptions page when you get your new card.

(And even if we did try to ship a volume to you and your payment method failed, you'd get an email notifying you with a link to fix the problem. Once you fix the problem, your order gets back into the queue for shipping.)


Customer Service,

Please cancel my PathFinder subscription.

Thanks for your assistance,

Jask

Paizo Employee Director of Sales

Jask wrote:

Customer Service,

Please cancel my PathFinder subscription.

Thanks for your assistance,

Jask

Your subscription has been canceled.

Thanks,
cos

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