I'm dazed and confused... order #676243


Customer Service


On October 13th I ordered a miniatures booster pack and 3 sets of the Relics of War pack (order #676243). The total balance was $38.11. On November 6th, you shipped the booster pack (I was charged for this, of course - the pack itself & s/h costs). The receipt that came in the package said the 3 sets of Relics of War was still pending. Fine. Fast forward to November 16th when you informed me (via email) that the Relics of War portion of the original order had been shipped. My bank statement informs me that my account was indeed charged $38.11 on this date. I'm confused - if I already was charged & received part of the order, why am I now being charged the entire balance? Now, it's December, I still haven't received the final portion of my order. I'm disappointed that I haven't received those card packs and annoyed because I'm beginning to suspect I was overcharged. Some clarification would be appreciated.


I am a bit confused also; if 341 Dragon was my first issue; and 351 is my last issue; how is that 12 issues? Must be new math; need to go home and count my issues....


Valegrim wrote:
I am a bit confused also; if 341 Dragon was my first issue; and 351 is my last issue; how is that 12 issues? Must be new math; need to go home and count my issues....

I've sent an email about your subscription.


Lady Aurora wrote:
On October 13th I ordered a miniatures booster pack and 3 sets of the Relics of War pack (order #676243).

I've sent an email about your order.


I have responded to your email.

Michelle Barrett wrote:
Valegrim wrote:
I am a bit confused also; if 341 Dragon was my first issue; and 351 is my last issue; how is that 12 issues? Must be new math; need to go home and count my issues....
I've sent an email about your subscription.


Thank you for your email and for clearing up whether the second portion of the order had been sent. You've managed to satisfy me for now. ;) But I am going to recheck my bank statement about those charges - maybe I confused the charge with some other purchase (R2 has been known to make mistakes...from time to time...)

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