gran rey de los mono wrote:
Peas and Rice, people.
These two people call me on speakerphone so they're both talking at me, neither one with very good English. They say they just made a reservation, but didn't get a confirmation email even though their payment was processed. I ask if it was for tonight, which should be impossible as we are sold out, and they say "Yes, yes it is for tonight." I tell them that they couldn't have (because we are sold out) and that no reservations have shown up in my system (again, because we are sold out). They keep arguing that I must be lying, that I took their money and am trying to cheat them, etc... I keep trying to help, asking where they made the reservation through. They say the chain's website. Finally, after 10 minutes, they say "Oh, it's not for tonight. It's for Thursday. And we booked through Hotels.com". Well, that's why nothing has shown up for tonight, and if you have a question about Hotels.com, then you need to contact them. "Oh my god, this is such nonsense. Why can't you just help us?" Because I'm not Hotels.com. "Fine, transfer me to them." I can't. "Ugh. Then give me the number." I don't have the number, you need to find it on their website. "Fine. This has been very frustrating and I'm not happy."
At least they finally hung up so I could help the guests who have been standing in front of me for the last 15 minutes or so while I dealt with that.
Yelp that sounds about right.