I placed this order yesterday but today I got an email saying I was being credited for some damaged merchandise I recieved (basically I got a battlemat that was improperly packaged and the sweet, kind, generous folks at paizo gave me a store credit for it and told me to keep the damaged mat!). If possible I would like to put a hold on this order # 666535 until such time as the credit shows up in my account and then make one big order. Is this possible?
Chief Technical Officer
|
I placed this order yesterday but today I got an email saying I was being credited for some damaged merchandise I recieved (basically I got a battlemat that was improperly packaged and the sweet, kind, generous folks at paizo gave me a store credit for it and told me to keep the damaged mat!). If possible I would like to put a hold on this order # 666535 until such time as the credit shows up in my account and then make one big order. Is this possible?
It looks like you already got the credit and applied it to that order. Am I missing something?
-Vic.
.
|
Director of Sales
|
I placed this order yesterday but today I got an email saying I was being credited for some damaged merchandise I recieved (basically I got a battlemat that was improperly packaged and the sweet, kind, generous folks at paizo gave me a store credit for it and told me to keep the damaged mat!). If possible I would like to put a hold on this order # 666535 until such time as the credit shows up in my account and then make one big order. Is this possible?
Short of canceling it outright, there really is no way we can put a "hold" on an order that is already in the system. However, your order will not be shipping for a few days yet, as we are still waiting on a product or two to come in from our distributor. Therefore, to add to this order, you can just create and place another order with the items you want to add and then send me an email with both order numbers, so I can combine them. You'll want to do this soon, as I was unable to determine exactly when your order will ship, just that it will be soon (probably later this week).
As for the store credit, it is already on your profile and you should see it on the checkout screen.
Thanks,
cos
It looks like you already got the credit and applied it to that order. Am I missing something?
-Vic.
.
I actually had 2 store credits. One was for a recieveing the wrong product (which I used as you noticed) the other was for recieveing damaged product which I haven't used. I will do as Cosmo said and just get the two orders combined.
\edit - well I do see the 31.48 credit on my accoutn screen but I can't get it to appear on my checkout screen. What happened?
|
Senior Software Developer
|
Ah, OK, I see the problem. We were confused because you do have a store credit balance available of $31.48, and you had also applied your previous available balance of $31.48 to your previous order.
To use your store credit, proceed to checkout on your cart. On the order confirmation page (the one with the "Place Your Order" button), click the "Edit" button next to your credit card information. At the top of the next page will be a box where you can specify the amount of store credit to apply to your order.
Ah, OK, I see the problem. We were confused because you do have a store credit balance available of $31.48, and you had also applied your previous available balance of $31.48 to your previous order.
To use your store credit, proceed to checkout on your cart. On the order confirmation page (the one with the "Place Your Order" button), click the "Edit" button next to your credit card information. At the top of the next page will be a box where you can specify the amount of store credit to apply to your order.
Thanks! I thought maybe I was completely confused as to what happened - I had a headcold yesterday and my brain was not the sharpest. Thanks for straightening this all out for me - all of you! You guys are some of the best customer service reps I have had the pleasure of dealing with. You always seem to be able to go the extra mile in helping a fella out - GREAT JOB!!!!!