Community & Social Media Specialist
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Sadly, somehow the new shop causes more and more trouble. For the latest subscriber delivery I got legendary tier and therefore the 15% discount. Nice. And the delivery was very fast this time. 4 days to Germany. Nice again.
But since I live in Germany the package has to pass customs and sadly paizo declared the full price in the customs papers (e.g. for draconic codex $64.99 instead of $55.24). So there is a difference of 15% and I have to explain to customs how this difference could happen. Right now, I don't know if the parcel will pass customs, but it seems I have to pay the tax a second time (since it is under 150Euro and paizo already charged the tax).
I will contact CS as soon as I know when (or if) I get the package.I am somewhat disappoint about the new shop.
Thank you for this feedback! Please contact Customer Service sooner rather than later, however, as they may be able to resolve the issue while it's in flux!
My package arrived yesterday (germany), this was very fast and I have had no problems with customs or second payments for tax.
DHL delivered right to my adress without any extra fees, yay !
In the old system there was a problem almost every time with US-Post glueing their label over the tax-information of the paizo label.
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Community & Social Media Specialist
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| 1 person marked this as a favorite. |
My package arrived yesterday (germany), this was very fast and I have had no problems with customs or second payments for tax.
DHL delivered right to my adress without any extra fees, yay !In the old system there was a problem almost every time with US-Post glueing their label over the tax-information of the paizo label.
Good to hear it works for some people! We'll keep trying to find a system that works best for nearly everyone!