Cancelling an upcoming order

[The Shining Fool]

Is there a way to cancel my upcoming order? I’m fine if that means I need to unsubscribe. Sorry if this is the wrong place to post.

[Loreguard]

I believe if you want to cancel or modify part of your order, you need to email [e-mail]

I believe you can request they pause your subscription, if you just don't want the next item but are interested in future items. You might lose your subscription benefits until the next item order though, if I understand correctly.

They used to handle request on the website, but I think they had issues with two different intakes, with people waiting on the website, and then emailing later, leaving situations where they might have more than one person handling the same issue or an issue that already got handled.

When they had it on the website they had the issue of people who put in requests and were not patient, or if others responded to the thread it effectively pushed them back in the queue, causing some issues with that, so I think customer service is now just by email, if my memory is serving me right.

Someone on staff may go ahead and respond to you for the official answer. But I thought I'd point you to email in case it is urgent. The email address I gave, should be the email address they give you at the end of the email updates they send out about subscriptions.

[The Shining Fool]

Thank you for the response. I’ve been away from the community for a long time. Last time I was active was in the days of cancelling here, as you mentioned. Thanks for the help.