I need literally anybody's help here. I was just charged $62 to ship Treasure Vault on a subscription I have emailed about every month since October 2022. I don't know how this has still happened, despite numerous attempts to get it canceled following your guidelines.
Please, cancel this order, cancel the shipment, and refund the charge because I can't afford to pay for something I didn't want and asked multiple times to remove. I have every email tracked for this as well before you try to say you didn't see anything.
Are you emailing from the same email address that you use to sign in to your Paizo account?
Are you sending the emails to customer.service@paizo.com
Are you getting the automatic notification that your email has been received and assigned a case number?
It sounds like your requests aren't actually reaching the customer service queue.
The only other suggestion is to use the subject line:
Cancel Subscription Immediatately
rather than some kind of nonspecific 'I need help'.
Done all of that, particularly since this isn't the first time CS has failed to do something like this for me in a timely fashion. Cancel subscription, cancel immediately, etc.
I'm not just spinning my wheels here, I actually know how to reach out and follow the requirements set forth by the website. This isn't my failing that's causing this. By the time I'm reaching out here, I'm already past the questions like this.
| 1 person marked this as a favorite. |
Hello, Malcolm_n,
This is a serious issue and we've found the source of the problem. Someone from CS will be reaching out to you within the day.
I appreciate it, and please believe that I really tried not to have to come here and post. Like you, I'd love to get these issues taken care of quietly and privately, which is why I waited until now to actually do this.