Customer service not replyi ng

[emky]

I've emailed [e-mail] a couple times for an issue, and I have not gotten a response (other than the automated "here's your ticket number" [most recently 158410]). I hate posting here about it, but it's timely, as it's about a coupon that's set to expire at the end of the week.

Hopefully someone in the community team sees this and asks for an escalation or something for me, please?

[Jonathan Morgantini]

Thank you for your patience as Customer Service deals with a large backlog of help tickets. Please check your email responses.

[emky]

This did get resolved. The CSM had to place the order on my behalf with saved card info. (This was due to Humble Bundle physical discount coupons not applying properly.)