Download error - Beadle and Grimm Chronicle

[Matthew McKee 307]

Good morning!

I'm running against an error with the Beadle and Grimm Rogue Character Chronicle. After adding it to my downloads and downloading it, the PDF file is 0kb and Adobe Reader errors out saying it is either an unsupported file type or damaged.

Thank you!

[Preston Hudson]

Unfortunately, this is occurring with all of them. As I has just bought them all and am seeing file sizes that are too small. Thank you for investigating this issue and I hope it is resolved quickly.

Thank you.

[Preston Hudson]

I recently reattempted the downloads. Cleric, Fighter, and Rogue have been successful with more expected file sizes. Wizard and Druid are still having trouble.

Thank you to whoever is fixing/fixed this issue!!

[Katina Davis]

Preston Hudson wrote:

I recently reattempted the downloads. Cleric, Fighter, and Rogue have been successful with more expected file sizes. Wizard and Druid are still having trouble.

Thank you to whoever is fixing/fixed this issue!!

*tips hat*

The files have all been fixed and reuploaded, so they should be working now. There might be some issues with caching, so refreshing downloads or clearing cache might help if the fix isn't working initially. I'll also be sending out an email to the folks who already have these files to let them know to try again at their leisure.

Please do let us know if problems persist and we'll take another look.

[Preston Hudson]

Katina Davis wrote:

Preston Hudson wrote:

I recently reattempted the downloads. Cleric, Fighter, and Rogue have been successful with more expected file sizes. Wizard and Druid are still having trouble.

Thank you to whoever is fixing/fixed this issue!!

*tips hat*

The files have all been fixed and reuploaded, so they should be working now. There might be some issues with caching, so refreshing downloads or clearing cache might help if the fix isn't working initially. I'll also be sending out an email to the folks who already have these files to let them know to try again at their leisure.

Please do let us know if problems persist and we'll take another look.

Thank you so much! Unfortunately, I am still seeing issues with downloading the Druid and Wizard Chronicles even after trying to Refresh Downloads and Clearing Cache. I will try again tomorrow but the efforts done have provided 3 out of the 5 chronicles which is still a win!

[Matthew McKee 307]

Thanks for checking in Katina. Unfortunately refreshing and clearing the cache did not resolve the issue.

[AJCarrington]

I am having this issue with the Cleric file; email sent and ticket opened.