Humble Bundle Redemption - Missing Physical Order + Payment issues


Customer Service


I redeemed the humble bundle with the physical tier for a beginner box. It popped up initially with a payment declined, so I tried another card and then it just completely disappeared from my redemption list and I don't seem to be able to place the order to pay for shipping

Customer Service Representative

bonebrah wrote:
I redeemed the humble bundle with the physical tier for a beginner box. It popped up initially with a payment declined, so I tried another card and then it just completely disappeared from my redemption list and I don't seem to be able to place the order to pay for shipping

Hi,

Our apologies! We are working with our tech team to figure out why this is occurring for customers, we will be posting an update here once we have more information :)

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