Order 36701586

[Umutuku]

Could someone PM me about this order.

I think the order was initially pending because I didn't move enough money over to my online hobby purchases card to cover the full shipping.

I shifted over the appropriate funds (I've made sure there is way more than necessary to be safe), but didn't see a way to reactivate the order, and the only option related to it was updating the payment method.

After updating the payment method it still says it is pending, and I didn't get the confirmation email as expected (the button mentioned updating payment information and sending a confirmation email).

If someone is going over this order then I am also wondering if it is too late to remove the hardcopy purchases of Guns and Gears, and Grand Bazaar so that I can make those purchases as part of a first time subscription instead. I didn't see a way to subscribe without immediately buying a rulebook/lost-omens-book (and this order should already include all of the hardcopy rulebooks and lost omens books released so far that are still available). I was holding off on subscribing until the original demands of the striking freelancers were addressed, but some people made good points about the union recognition likely leading to that happening, so I'm wondering if we can work that out so the Guns and Gears, and Grand Bazaar purchases are made as a subscription.

Thanks

[Logan Harper She/Her]

Umutuku wrote:

Could someone PM me about this order.

I think the order was initially pending because I didn't move enough money over to my online hobby purchases card to cover the full shipping.

I shifted over the appropriate funds (I've made sure there is way more than necessary to be safe), but didn't see a way to reactivate the order, and the only option related to it was updating the payment method.

After updating the payment method it still says it is pending, and I didn't get the confirmation email as expected (the button mentioned updating payment information and sending a confirmation email).

If someone is going over this order then I am also wondering if it is too late to remove the hardcopy purchases of Guns and Gears, and Grand Bazaar so that I can make those purchases as part of a first time subscription instead. I didn't see a way to subscribe without immediately buying a rulebook/lost-omens-book (and this order should already include all of the hardcopy rulebooks and lost omens books released so far that are still available). I was holding off on subscribing until the original demands of the striking freelancers were addressed, but some people made good points about the union recognition likely leading to that happening, so I'm wondering if we can work that out so the Guns and Gears, and Grand Bazaar purchases are made as a subscription.

Thanks

Hi,

I took at look at your order and it looks like it got a little bit stuck. So, I went ahead and cancelled Guns and Gears and Grand Bazaar and then moved the remaining items over to new order #36708266. You should be receiving an email confirmation here shortly as well and your order should be on its way soon :)

[Umutuku]

The order is still listed as "pending" in the emails as well as on the Paizo website order history. I received two emails. One listed the subtotal as having an authorized payment, and the other listing the combined taxes and shipping as a separate authorized payment.

I just want to make sure that the "pending" doesn't mean it's stuck again.

[Logan Harper She/Her]

Umutuku wrote:

The order is still listed as "pending" in the emails as well as on the Paizo website order history. I received two emails. One listed the subtotal as having an authorized payment, and the other listing the combined taxes and shipping as a separate authorized payment.

I just want to make sure that the "pending" doesn't mean it's stuck again.

Hi,

"Pending" just means it hasn't shipped from our warehouse yet, but it is currently in our shipping queue and should be on its way soon :)