A subscription based order was paid/shipped on Oct 19th. The tracking link has never been active. I'm not sure if it got lost in transit, never got to the shipper, or is just taking its time. Do you have any additional information you can discover from your end?
Here's the error message from the tracking link:
Results for [redacted the actual number] Help
Tracking information for this piece is unavailable at this time. Tracking may take 24-48 hours after your mail piece has shipped. Please check back at a later time for additional information.If tracking is unavailable after 3 days, please contact your shipper.
A subscription based order was paid/shipped on Oct 19th. The tracking link has never been active. I'm not sure if it got lost in transit, never got to the shipper, or is just taking its time. Do you have any additional information you can discover from your end?
Here's the error message from the tracking link:
Results for [redacted the actual number] Help
Tracking information for this piece is unavailable at this time. Tracking may take 24-48 hours after your mail piece has shipped. Please check back at a later time for additional information.If tracking is unavailable after 3 days, please contact your shipper.
Hi,
This is, unfortunately, an ongoing issue we’ve had with UPS Mail Innovations where tracking information won’t update. I can assure you that your order did ship from our warehouse on 10/19 and the latest expected delivery date in the given timeframe of 4-8 business days would be 10/29. For the most part, despite the missing tracking information, orders have still been delivered in a timely manner, so please let me know if it doesn't arrive. If it doesn’t show up I can gladly look into getting a replacement order set up.
Thank you. I'll check back in after this weekend if it hasn't arrived.