Empty 22 byte file

[youngwallzy]

Is something going on with Paizo? I've seen multiple threads of this. Is there a fix yet?

[JoelF847]

This is impacting older files as well. Tried to download some Return of the Runelords produces (player's guide and Secrets of Roderick's Cove) and got the same empty 22kb files.

[GeoleVyi]

Glad I checked here first, before sending in my own ticket. I'll just avoid flooding the queue about an obvious problem and let them deal with it, lol.

[OPichak]

Same problem here. New and old files too.

Bought 1 PDF and getting started to buy the Guns and Gears one, but...

[Justin Riddler]

Also glad I checked here before sending an email... guess I'll check again tomorrow ^_^

[S. Jackson]

So whats up with this I'm having the same issue and its for all my purchases

[onehotllama]

Same deal here. Latest PDFs are 22byte empty files.

[BigNorseWolf]

yup! same problem here

[Silbeg]

Thread that tech has responded to

[Brian Bauman]

Hello, all. We've resolved the issue, and downloads should be working properly now.

If you have an empty 22 kb zip already queued up from yesterday, click on the "Problems downloading this file? Click here." link to regenerate the download.

[Justin Riddler]

Brian Bauman wrote:

Hello, all. We've resolved the issue, and downloads should be working properly now.

If you have an empty 22 kb zip already queued up from yesterday, click on the "Problems downloading this file? Click here." link to regenerate the download.

Hey Brian - I've clicked the Problems Downloading link, and the file size on the product I'm attempting to download changed from 22 kb to 11.7 mb, however I'm still only getting an empty zip folder.

I have tried logging out and in again, tried from the product page, and tried from the My Downloads page. I am on Chrome if that helps.

UPDATE: I got it to work when I switched browsers. Its also possible its a cache/cookies issue for people.