Order 36674127


Customer Service


Dear Paizo Customer Support team,

on Wednesday 24/9/21 7:25AM CET I sent a mail to customer.service@paizo.com asking to either skip the Guns & Gears rulebook - if possible - or cancel the respective subscription, since right now I have no interest of using the contents of this book in my adventures.
Today at 5:43AM I received a pending order confirmation still including said rulebook.
I therefore again ask to have it removed.

Kind regards from Germany

Paizo Employee Customer Service Representative

Apologies about that! I've cancelled Guns and Gears from that order and that will prevent the system from trying to fulfill it again. I went ahead and resent the confirmation email with only the Grand Bazaar on it, so please let me know if anything else needs to be adjusted!


Looks fine, thank you for handling this :)

Just to be clear, this is a full cancellation on the Rulebook subscription, meaning I will have to keep an eye out to see if the next rulebook matches my tastes again to then renew the subscription?

Paizo Employee Customer Service Representative

Hi! I've cancelled the product, not the subscription itself, so your Rulebook subscription will automatically spawn the next installment once we get to that point. Would you prefer to have the subscription cancelled for now?


No thanks. It's exactly the way I like it now.
Have a nice rest of the week and thank you again for helping me out.

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