I’m having issues with my order (Order #36644365) it was shipped Monday and the ups site hasn’t updated and says to contact shipper if it doesn’t update after 3 days. I’ve tried emailing and calling but get no response back. How can I get help on this.
Hi!
This is, unfortunately, an ongoing issue we’ve had with UPS Mail Innovations where tracking information won’t update. I can assure you that your order did ship from our warehouse on 8/30 and the latest expected delivery date in the given timeframe of 4-8 business days would be 9/10. For the most part, despite the missing tracking information, orders have still been delivered in a timely manner, so let me know if it’s arrived! If it doesn’t show up, let me know and I can gladly look into getting a replacement order set up. Let me know if I can assist you further :)