Order 36631237 Tracking Number Invalid?


Customer Service


Pathfinder Roleplaying Game Superscriber

Hi all! I know it's possible for this order to still be in transit, but I noticed when I checked the order, that the tracking number that normally shows is missing.

Customer Service Representative

1 person marked this as a favorite.

Unfortunately, this is an ongoing issue we've had with UPS Mail Innovations where tracking information won't update. Your order shipped from our warehouse on 08/18/21, so it should've arrived by now. I'll arrange to have a replacement sent right away! Look for an email confirmation in your inbox shortly!


Pathfinder Roleplaying Game Superscriber
Keith Greer wrote:
Unfortunately, this is an ongoing issue we've had with UPS Mail Innovations where tracking information won't update. Your order shipped from our warehouse on 08/18/21, so it should've arrived by now. I'll arrange to have a replacement sent right away! Look for an email confirmation in your inbox shortly!

Thank you!


Pathfinder Roleplaying Game Superscriber

If it's not to late, cancel the re-shipment. It arrived today!

Customer Service Lead

Hello XNellynelx,

I'm glad to hear it arrived! I wasn't able to stop the replacement though, as it shipped out before I saw this post. When it gets to you go ahead and just write 'Return to sender' on it and it should bounce back to us.


Pathfinder Roleplaying Game Superscriber
Diego Valdez wrote:

Hello XNellynelx,

I'm glad to hear it arrived! I wasn't able to stop the replacement though, as it shipped out before I saw this post. When it gets to you go ahead and just write 'Return to sender' on it and it should bounce back to us.

FYI, brought it to the post office today marked Return to Sender.

Customer Service Representative

Thanks for letting us know; I'll make a note on your order!

KG

Community / Forums / Archive / Paizo / Customer Service / Order 36631237 Tracking Number Invalid? All Messageboards
Recent threads in Customer Service