Hello,
I am very excited for the upcoming release for Secrets of Magic, and I was checking my subscriptions page, but SoM is not listed under upcoming shipments or anything, so I am worried that it has somehow been skipped. I saw something in the subscriptions FAQ about a "sidecart" that I need to put things into? I thought if I was subscribed I am automatically charged and sent the books?
Thank you in advance! :D
The current item usually disappears while they are generating the subscription orders (in fact, it probably disappeared about a week ago, as that is when they were originally going to do this process). You have nothing to worry about until they finish generating the subscription orders and either you didn't get an auth e-mail or something in that e-mail is incorrect.
The current item usually disappears while they are generating the subscription orders (in fact, it probably disappeared about a week ago, as that is when they were originally going to do this process). You have nothing to worry about until they finish generating the subscription orders and either you didn't get an auth e-mail or something in that e-mail is incorrect.
Thanks! I was panicking a bit haha.
Hello TheSageOfHours,
David is correct. While we're running the auth our system gets a little confused because it's a brief window where the system thinks that is is no longer the next upcoming item, but also thinks it's not the current one. During that window it tends to just kind of disappear from that page. I do see a sub order for you, and you should have got an email confirmation. So you're good!