Subscription Order 36534442 shipped wrong method


Customer Service


Hello,

My subscription Order 36534442 shipped via USPS Priority Mail when it is set for USPS First Class mail. I know there's been some shipping issues going on but can anything be done about making sure future orders are sent correctly?

As always, appreciate the help, rockstars!

Customer Service Lead

Hello Redeux,

In this case this package went through priority mail because it could not go through first class. The tiles are too heavy for that shipping option (first class parcels have a maximum weight limit of 13 ounces, or about 1 pound). Our system does its best to use the selected shipping method whenever possible, and unless an order can't use that method, like this one, you should see your orders going through first class mail. For context an Adventure Path volume is around a quarter of a pound usually.


Perfect, Thanks for clarifying that Diego! I see I don't need to worry then, thanks again!

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