Hi I tried to purchase some PDF's the other day and it kept hanging on order pending. I now see several pending transactions on both my Visa and MC. Since I was never able to actually get the PDF's I'm assuming those pending transactions will just disappear?
Thanks.
Dave.
Hi Dave,
Yes, you are correct! When an order is placed, we immediately authorize your card to ensure that it can be charged when we fulfill your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds.
Your card was declined because it did not pass the address verification system check. This indicates that there is a discrepancy between the information entered for the card on Paizo.com and the information your bank has on file for the card. Please ensure that all the information entered for the payment method is accurate and then try to submit the order again. If you believe that all your information is correct you will need to contact the issuing bank and let them know what is occurring.
I have reversed these authorizations on our end but please allow some time for it to be reflected in your account. Please let me know if I can assist you further :)