Order #3401556 - Never had tracking show up


Customer Service


Hey guys,

I waited a little bit to see if this would resolve, but it appears UPS is not showing any tracking for my order. Can someone look into this for me?

It shows as shipped two weeks ago on the Paizo site.

Thanks!

Customer Service Lead

Hello Asurasan,

I am not finding an order with that number or a similar number. Can you tell me what was on the order?


Sorry! I somehow had a copy-paste issue there between the Paizo site and the UPS site.

Paizo Order Number:
36532520

Contains:
Starfinder Adventure Path #39: The Gilded Cage (Fly Free or Die 6 of 6)
Starfinder Adventure Path #40: Planetfall (Horizons of the Vast 1 of 6)
Pathfinder Adventure Path #166: Despair on Danger Island (Fists of the Ruby Phoenix 1 of 3)
Pathfinder Adventure Path #167: Ready? Fight! (Fists of the Ruby Phoenix 2 of 3)
Pathfinder Adventure Path #168: King of the Mountain (Fists of the Ruby Phoenix 3 of 3)
Pathfinder Lost Omens: The Mwangi Expanse

Hope that helps!

Paizo Employee Customer Service Representative

Thanks for the order number! Your order definitely shipped from our warehouse on 6/23 with an estimated shipping time of 4-8 business days. It looks like the 8th business day would have been this past Tuesday (7/6) and I would suspect that it will likely show up this week. The lack of tracking information has been an ongoing issue, but for the most part, orders have arrived without issue, albeit, occasionally a few days later than estimated.

If you don't mind, keep an eye out until Monday to see if it shows up and if it hasn't at that point, let us know and we'll get a replacement order sent out to you!


Will do,

Thanks Paizo-team!


Just confirming, this came in yesterday.

We are all good, thanks!

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