Order 36535199 discount not applied


Customer Service


Pathfinder Roleplaying Game Superscriber

Subscription with ruby fist, mwangi, and malevolence didn't have discount applied.

Paizo Employee Customer Service Representative

Hi! It looks like we cancelled the Pathfinder Rulebook subscription on June 8th, which brought you down to 3 subscriptions, while the Paizo Advantage discount is activated at 4. I tried looking through our emails to confirm that you had asked us to cancel it, but I didn't find anything, so I want to make sure we didn't cancel that in error.

If that wasn't supposed to be cancelled, I can reinstate both that and your complimentary sub and get that discount applied to your order!


Pathfinder Roleplaying Game Superscriber

I've never asked or wanted to cancel anything.
Thanks for the help!

Paizo Employee Customer Service Representative

So weird, I'm not sure what happened then! I'll get that reinstated and adjust your current pending order. Apologies about the inconvenience!

I've applied the PA discount and you should receive the refund as soon as it's been fully processed by your bank. Let me know if I can do anything else for you!


Pathfinder Roleplaying Game Superscriber

Thanks alot!

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