Why aren't all product reviews for a product displayed?


Website Feedback


I was looking at reviews on a bunch of products recently and noticed that in many cases the site shows that many products have more ratings than actually show up when you view them.

For example, on Wayfinder issue 7 the site says that its overall rating is based on 5 reviews, but you can only see one review on it.

https://paizo.com/products/btpy8yph?Wayfinder-7

As far as I can see we don't have the ability to make a review hidden and I can't see why Paizo would do that either. I see this on a whole lot of products, not just Wayfinder. It makes me more inclined to not trust the reviews as it looks like you are hiding reviews, for good or bad.

Why doesn't it show all the reviews if they are there?

Paizo Employee Software Architect

Thanks for the report, Delthos!

This is a bug that appears to be caused by a discrepancy between how reviews are attached to products compared to how they are later retrieved for display. I can confirm that both the rating count and the average rating are calculating correctly.

In the case of Wayfinder #7, there are 5 reviews with an average rating of 4.8.

I've opened a ticket to resolve the bug that is causing the other reviews to not be displayed.

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