Hi,
During Paizo Con I ordered "Pathfinder Hero Point Token: PaizoCon 2021" x3 and set them to ship with my next subscription. When I look at my manage subscriptions area they are not listed as shipping with my next subscription, it is listed under 'Later Subscription'
I definitely ordered this while it was in stock, well before the out of stock flag and back order option became available and was hoping you could take a look and make sure it is shipping out with my current subscription which is where I have this budgeted for.
Thank you for the assist.
Customer Service Representative
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Hi!
On my end, they're in your sidecart and ready to ship out with the next subscription order, but to be on the safe side, I set up an alert to check once we do order generation for June to make sure they get added to your subscription order and shipped out correctly!
Authorization hit today and the PaizoCon Hero Point Tokens x3 were not listed. Here's hoping there is something you can do on your end. I ordered them well before they were listed as out of stock/back order.
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Customer Service Representative
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Hi Yoshua!
Yeah, I think the sidecarts do weird things when a product is on backorder (despite inventory being specifically marked off for your order), which is why it didn't move automatically. I did get it moved over to the order this morning and resent the email confirmation, so please let me know if you didn't get it!
Thanks!