Order 36428827


Customer Service


Placed 4/24, ?


2nd attempt because im seeing other posts get answered as mine has been sitting for 2 weeks on top of the month since placing without any indication as to why my order is still pending

Paizo Employee Customer Service Representative

Hi!

Currently, your order is still pending because 5 items on it are on backorder at the moment. I'm waiting to hear back from our webstore team to determine if we're able to get more in and, if so, what kind of ETA we're looking at.

Apologies for the inconvenience!


Where are we at with my order

Paizo Employee Customer Service Representative

Okay, finally have an update for you! We checked in with our distributor for the Chessex dice on your order and they're unable to get more of those two dice sets. The Q-Workshop dice are something that we should be able to get more of, we've just been having a hard time getting that ordered from them (not 100% sure on the exact details, unfortunately).

I'm happy to get the products that we do have available shipped out ASAP and ship the two Q-Workshop dice sets and one of the dice bags that are currently backordered when we get them in, if you'd like! Let me know what would work best for you and apologies for the inconvenience!


I'm fine with piecemeal, give it a go.


or cancel the order and just send me the bestiary at this point


Okay no response, now cancel the order and send me the bestiary. The rest of the order was just a June 2nd birthday present anyway, and that's pointless now.

Customer Service Lead

Hello Nemesis7183,

I have cancelled everything on the order except the Bestiary. You will be receiving an updated email confirmation reflecting that change. It should be on its way soon.

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