Order 36453092
Missing PDFs for everything but Edgewatch Pawns.
Thanks for looking into this! :D
Ironically, I just checked and I'm also missing all my pawn PDFs BUT Edgewatch. Age of Ashes, Bestiary 2, Extinction Curse, and Gamemastery Guide pawns (Order 33319868) are all missing from my downloads.
I am also missing Bestiary pawns, but I must have purchased that retail, as I can't find an order for them.
This issue isn't resolved. I am still missing all of the above content. Posts made very recently have been answered while mine has been skipped.
Please help me out here. :)
Customer Service Representative
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Okay, apologies that it took so long to get back to you! I made the problem far more complicated than it actually was.
I believe there may have been some misunderstanding about how subscriptions and granting free PDFs work. You're only granted the free PDF for products that are part of your subscription while your subscription is active. So, since you started your Pathfinder Pawn subscription with the Agents of Edgewatch Pawn collection, you'll have received the PDF version for free for that and the subsequent Bestiary 3 Pawn Collection that was just fulfilled. We, unfortunately, don't backdate free PDFs for previous subscription items.
Apologies for the inconvenience! If you have other questions or would like further clarification, please let me know!